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For questions or to place an order, please contact us:
By phone: 800-BIG-TRAY (800-244-8729) By e-mail: help@bigtray.com

July 6, 2015

return policy

You must contact Customer Service for instructions before returning any product. Requests for returns must be made within 30 days of receipt of your order. Returned items must be in new, unused condition and must be in its original packaging. Returns must be properly packed and shipped pre-paid.

Please note that we can process returns and refunds only for items purchased from BigTray.

You must contact Customer Service for instructions before returning any product
1-800-BIG-TRAY (1-800-244-8729)

 

Returns for Commercial Customers

Returns may be subject to a restocking fee of 30%.

Custom items are not returnable.

All items returned will be inspected for damage or usage prior to issuance of a credit or refund.

If your return request is not made in advance, BigTray may not be able to process credit or refund for your returned product.

 

Returns for Home Customers or Orders Shipped to a Residential Address

Equipment, custom, and special order items are not returnable.

Items that are returned will be subject to a restocking fee of 30%.

All items returned will be inspected for damage or usage prior to issuance of a credit or refund.

If your return request is not made in advance, BigTray may not be able to process credit or refund for your returned product.

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