You can track the progress of your delivery by clicking on "Order Status" after you have placed your order. If delivery of your shipment is date sensitive, or if your shipping address requires special consideration (such as being rural or difficult to access), please contact Customer Service.

If our shipping carrier determines that your address is inaccessible for delivery, please contact BigTray immediately so that we may assist you in making other arrangements. This may involve final delivery at the nearest shipping terminal. In whatever manner you receive a delivery, please note that it remains your responsibility to follow our delivery guidelines.

All shipments will be delivered curbside only. Delivery does not include inside delivery, uncrating or installation. Please make arrangements (personnel & equipment) for unloading at your location. Liftgate service can be arranged in advance for an additional fee.

If you request delivery services directly from the carrier, you may be responsible for additional fees.

If you would like overnight or 2nd day delivery, an extra charge will be added to your order and indicated during checkout. Very large, heavy or equipment items may not be eligible for overnight or 2nd day shipment. Express orders received after 2PM Pacific Time will be processed the following day. If you would like part of an order shipped overnight and part shipped ground, please place two separate orders.

All shipments to Alaska and Hawaii (and some non-contiguous locations in other states) require a shipping quote and customer approval before processing. After placing your order, a shipping quote will be emailed to you for your approval.

We are unable to deliver outside of the 50 United States, to Post Office Boxes or to APO/FPO addresses.

BigTray typically ships via United Parcel Service and a variety of common carriers. We reserve the right to select the shipping method on all free shipments.

Liftgate
Freight delivered via common carrier may require liftgate service. During checkout, you will have the option to choose liftgate service if applicable.

If you choose liftgate service, a fee of $50 (commercial address) or $150 (non-commercial address) will be added to your order.

(Note that all schools, churches, and other places of worship are considered non-commercial, even when located in commercial areas.)

Consider selecting liftgate service if your facility does not have a loading dock. Otherwise, you will need to make alternate arrangements for unloading at your location.

Liftgate service unloads your shipment to the curb, it is not inside delivery.

Redelivery or Reconsignment
If the freight carrier attempts delivery and is unable to deliver for reasons that are within your control, redelivery fees may apply.

Once a shipment is in transit, new fees may apply if there is a change in the delivery address (also known as reconsignment).

Cancelled/Refused Orders
If you decide to cancel or refuse any part of your order after it has been shipped, please note that you will be responsible for the full amount of roundtrip shipping and handling charges, plus any applicable restocking fees.

(Except for damaged equipment refused at time of delivery only.)