Purchasing Non-Equipment Items from BigTray
Our non-equipment products are designed for commercial use and may not meet your expectations. These products are designed for their utility, not necessarily the cosmetic appeal you would expect for home use.

Many items sell in large quantities and we cannot break cases.

Purchasing Equipment from BigTray
The equipment we sell is designed for commercial use. Many products are designed for their utility, not necessarily the cosmetic appeal you would expect for home use.

Refrigeration
Commercial refrigeration is not for residential use.

Residential refrigeration is sold through a different distribution process than the commercial units found on our site. We do not recommend purchasing our refrigeration equipment for residential use, for these reasons:

• Units are very loud, very hot and consume much more power than consumer refrigerators.
• They require special clearance, insulation and power sources.
• Warranties are not valid in a residential application.

Cooking Equipment
Commercial cooking equipment is not for residential use.

Residential cooking equipment is sold through a different distribution process than the commercial units found on our site. The units we sell do not carry the American Gas Association (AGA) approval to be legal for use in a home.

We cannot ship cooking equipment to non-commercial addresses or for non-commercial use, for these reasons:

• It is typically illegal to install commercial cooking equipment in your home and will usually void your homeowner insurance.
• Manufacturers do not allow shipment of their products for non-commercial use and will void the warranty if the product is placed in a non-commercial environment.
• Our cooking equipment does not have electronic ignition or proper insulation as is required for units being installed in a home. Pilots run 24 hours per day. Doors and panels get very hot and may cause burns or pose a fire hazard.

Special order items cannot be returned.

Returns on regularly stocked, non-equipment items are accepted within 30 days from receipt of your order. A 25% restocking fee will apply to the return of any regularly stocked non-equipment item.

Simply contact our Customer Service department to receive return authorization and instructions for processing your return. The return shipping label is included on your packing slip.

Your account will be credited upon receipt and inspection of returned product. If your return request is not made in advance, BigTray may not be able to process credit for your returned product.