Restaurant equipment and restaurant supplies from BigTray

Thanks for shopping at BigTray!

For questions or to place an order, please contact us:
By phone: 800-BIG-TRAY (800-244-8729) By e-mail: [email protected]

August 5, 2020

shipping policies

Free shipping on orders over $250!

Get FREE standard ground shipping on orders over $250 when shipped within the contiguous USA.

($250 is based on the merchandise total, before tax, discounts, shipping, handling or liftgate charges.)

You can track the progress of your delivery by clicking on "Order Status" after you have placed your order. If delivery of your shipment is date sensitive, or if your shipping address requires special consideration (such as being rural or difficult to access), please contact Customer Service.

If our shipping carrier determines that your address is inaccessible for delivery, please contact BigTray immediately so that we may assist you in making other arrangements. This may involve final delivery at the nearest shipping terminal. In whatever manner you receive a delivery, please note that it remains your responsibility to follow our delivery guidelines.

All shipments will be delivered curbside only. Delivery does not include inside delivery, uncrating or installation. Please make arrangements (personnel & equipment) for unloading at your location. Liftgate service can be arranged in advance for an additional fee.

If you (or anyone other than BigTray) request services from the freight carrier, you will be responsible for additional charges.

BigTray is not responsible for additional freight bill charges such as: liftgate, inside delivery, redelivery, reconsignment (change of address), storage, etc. when not pre-arranged by BigTray.

If you would like overnight or 2nd day delivery, an extra charge will be added to your order and indicated during checkout. Very large, heavy or equipment items may not be eligible for overnight or 2nd day shipment. Express orders received after 2PM Pacific Time will be processed the following day. If you would like part of an order shipped overnight and part shipped ground, please place two separate orders.

All shipments to Alaska and Hawaii (and some non-contiguous locations in other states) require a shipping quote and customer approval before processing. After placing your order, a shipping quote will be emailed to you for your approval.

We are unable to deliver outside of the 50 United States, to Post Office Boxes or to APO/FPO addresses.

BigTray typically ships via United Parcel Service and a variety of common carriers. We reserve the right to select the shipping method on all free shipments.

Freight delivered via common carrier may require liftgate service. During checkout, you will have the option to choose liftgate service if applicable.

If you choose liftgate service to a non-commercial address, a fee of $150 will be added to your order. Liftgate service to a commercial address is free.

(Note that all schools, churches, and other places of worship are considered non-commercial, even when located in commercial areas.)

Consider selecting liftgate service if your facility does not have a loading dock. Otherwise, you will need to make alternate arrangements for unloading at your location. If you do not choose liftgate service, and later determine that a liftgate is required, you will be responsible for additional liftgate and redelivery fees.

Liftgate service unloads your shipment to the curb, it is not inside delivery.

Redelivery or Reconsignment
If the freight carrier attempts delivery and is unable to deliver for reasons that are within your control, redelivery fees may apply.

Once a shipment is in transit, new fees may apply if there is a change in the delivery address (also known as reconsignment).

Cancelled/Refused Orders
If you decide to cancel or refuse any part of your order after it has been shipped, please note that you will be responsible for the full amount of roundtrip shipping and handling charges, plus any applicable restocking fees.
(Except for damaged equipment refused at time of delivery only.)